I love design. I love the craft of design. Throughout my career I’ve only ever wanted to be a designer. The fact that I’ve made it this far is due more to curiosity, empathy, and persistence than anything else. I am a product designer because through design I can help and maybe even delight people – that’s what drives me.
More about me here.
Staples.com Checkout Redesign
As part of the project roadmap, there were a few enhancement requests that caused me to step back and rethink whether trying to shoehorn them into the existing design made sense or if the experience would be better served with a wholesale redesign.
Staples.com Checkout Redesign
As part of the project roadmap, there were a few enhancement requests that caused me to step back and rethink whether trying to shoehorn them into the existing design made sense or if the experience would be better served with a wholesale redesign.
Staples.com - Easy Rewards
The Easy Rewards loyalty program was a huge site-wide initiative to re-think and redesign a feature underutilized by customers. Responsible for the design of the redemption widget which enables customers to redeem their points in both Cart and Checkout.
Gazelle Mobile
Gazelle’s core business had been enabling customers to trade-in their old devices for money. While I was there we built the counterpart to that – the ability for people to then buy those devices.
Gazelle Mobile
Gazelle’s core business had been enabling customers to trade-in their old devices for money. While I was there we built the counterpart to that – the ability for people to then buy those devices.
Intuit QuickBase Blog
“The Fast Track” is a blog from Quick Base offering quality content for small to medium size businesses. However, it was suffering from poor engagement, high bounce rate, and low time on page.
Hooked on Phonics app
The Hooked on Phonics iPad app is quite successful and popular with over 1,000 downloads/day.
However, only 2% of users who download the free version convert to the full paid version.
Hooked on Phonics app
The Hooked on Phonics iPad app is quite successful and popular with over 1,000 downloads/day.
However, only 2% of users who download the free version convert to the full paid version.
Testimonials
Testimonials
Warren walked into an environment undergoing a massive site redesign (front and back end); he jumped in on a project that drives a lot of customer conversion with both feet and didn’t look back! Warren is strong at design thinking and driving cross-functional design sessions to tackle a problem. I would have Warren by my side on a team any day and I hope to have the pleasure of working with him again!
Warren has provided tremendous value to Gazelle in a very short time. He established himself not only as UX expert, but as an integral part of our team from day one. He brings a depth of expertise in UX and information hierarchy and delivers well thought out designs, quickly. He does not require a lot of direction, is a great problem solver, and proactively collaborates with people at all levels and across functions. In each of his assignments he delivered designs that provide a “crazy awesome” experience for our customers.
Warren has a truly unique perspective which transcends everything you’ve read about “human factors” and makes him invaluable: it’s called simplicity. He possesses an incredible knack for ‘boiling it down’ and ‘keeping it real’ in the midst of everyone else looking inward and overthinking potential solutions.
Warren designed a UX between our customers’ confirmed orders and their first use of our services. The new interface allows our customers to have a much deeper, more customized relationship with our company than they have ever been able to have before. We expect this will have a very material favorable impact on retention and profitability. Warren was a pleasure to work with, using his experience and expertise to take leadership of the project. He works in a very open and dynamic manner which makes it easy to have a feedback, discussion, revision, re-build and feedback loop that helped us achieve our ultimate objective very well.
We hired Warren to work on an extremely complex web app. He got up to speed quickly and wasn’t daunted by the technical details. He worked with minimal supervision and was accountable for his product from day one. He’s a strong collaborator, a seasoned designer and a pleasure to work with.
Warren has worked on a variety of projects for Cartera. He helped move forward our responsive design initiative and also worked on a couple of innovation pipeline initiatives including our mobile app. Warren’s dependable and is particularly good at translating requirements into wireframe designs – and he does it quickly. A pleasure to work with.